How to place an order
So you’ve done your research, compared products and pricing, and are finally ready to buy the brushes you need. Adding items to your shopping cart and checking out becomes much easier when you’ve created an account with your business or personal name, address, shipping and payment preferences. You are still able to order without taking that step though. Your information is transferred to our internal database, and order information is retained indefinitely. This is reassuring for many as sometimes many years go by before you need to purchase that “brush that lasts and lasts”.
You need to be sure you are ordering the exact item you intend. Double check the part numbers and descriptions to ensure you are getting what you want. If at any time you are unsure, don’t hesitate to call us and we will be more than happy to guide you through the process. We are just as available to take your order over the phone if you prefer.
Some of our items are set up as “grouped” – a collection of similar brushes, like twisted in wire brushes, or a brush that simply has a variety of colors. This type of item you will see listed with a “starting at price”. You need to click through to the listing of all brushes in that grouping to select whatever size, color, or type you need.
There are many new features brush.com site allowing you to compare products, forward the item to an email contact or save to your wish list. Another new addition to brush.com is that we encourage your reviews. You can also add a tag to items that you might feel is best recognized by a different name. This helps other people just like you find what they want much faster. We recognize this may be a popular feature, as most brushes have a variety of names and uses.
When you are ready, enter your desired quantity of one or more in the appropriate box, and then click “add to cart”. You will be able to change your quantities when viewing the basket. From the basket, you can continue to shop, choose to save your cart for a future visit, or checkout.
Every customer may check out through pay pal express, or as a member. As a member, you can add more than one shipping address to the account to select from. Please remember to fill out all necessary information including your phone number and full name.
All orders ship via UPS or US Postal Service. If you wish to ship using your shipper number, please enter it on checkout. If you are a tax exempt business from NY, please provide your tax ID number in a notes field, and tax will be refunded. Because we cannot guarantee all items will be in stock at time of order, we cannot offer expedited shipping online. If you need the item fast, please call us.
To change your shipping and billing address once you are in the checkout process, you must go to “My Account” to edit. Thank you again for choosing Braun for your brush needs!